Senior Technical Account Manager
| Job Title: | Senior Technical Account Manager |
| Job ID: | 57879194 |
| Job published: | Monday September 15, 2025 |
| Job Type: | Permanent |
| Employment type: | Full-time |
| Industry: | IT |
| Expertise: | Project & Product Management Software Development |
| Salary Type: | annual |
| Location: | Ireland |
Job Description
GemPool are a tech specialist recruitment agency. Our client is a global consulting, engineering, and technology company that helps businesses accelerate innovation and deliver complex digital transformation projects.
We’re looking for a Technical Account Manager to play a senior leadership role, acting as the key interface between the company and its clients. Reporting directly to the Director of Delivery & Operations, you’ll be instrumental in shaping delivery strategies, building long-term client relationships, and driving commercial growth.
Are you a commercially savvy, strategic leader with a passion for technology and service excellence? Apply now to join this dynamic consulting and digital transformation business that partners with some of the world’s most innovative companies to deliver cutting-edge solutions across software development, QA, project management, and business analysis.
What You’ll Be Doing
Client Engagement & Strategic Management
- Serve as a trusted advisor to senior stakeholders, including C-suite clients
- Drive strategic partnerships, lead review meetings, and ensure client satisfaction
- Manage risks, resolve challenges, and continuously improve service quality
Technical Delivery Oversight
- Oversee complex, multi-service line programmes (PM, BA, Dev, QA)
- Collaborate on enterprise-level planning and delivery strategies
- Promote continuous improvement across teams and client engagements
People & Resource Leadership
- Lead cross-functional teams across onshore, offshore, and nearshore models
- Partner with HR and Resource Management on planning, staffing, and development
- Support consultant growth, engagement, and rotation planning
Commercial & Contractual Influence
- Identify and convert growth opportunities within existing accounts
- Drive proposal creation and RFP responses in collaboration with sales
- Ensure contracts align with legal, commercial, and client expectations
What You Bring
- 15+ years in client delivery, account management, or consulting leadership
- Proven success managing complex programmes and enterprise client relationships
- Strategic thinker with a sharp commercial mindset and strong influencing skills
- Comfortable operating in matrixed environments and leading diverse teams
- Deep understanding of consultancy services, delivery operations, and legal frameworks
- Experience in the Retail sector is an advantage
What’s in It for You
- Competitive salary and a comprehensive benefits package
- Hybrid working with a supportive, inclusive company culture
- Opportunities to work on impactful, forward-thinking projects
- Access to an in-house learning academy with accredited training paths
- Family-friendly policies, enhanced leave, wellness supports, social events, and more
For more information on this position of IT contracting contact cathal.mcaliskey@gempool.ie
